Questions about our shipping
Steven presently cannot ship to Alaska, one of his favorite States, but hope to someday soon in the future, God willing! Same goes for APO/FPO/DPO. So sorry members of the Armed Forces!!
We sincerely hope that your experience with us is a positive one, please feel free to contact us your comments or questions anytime. Your highest compliment is your referral:
Here are some of our customer's comments about our shipping.
"Fast shipping."All orders are shipped with 24 hours. If an order is paid for before 12PM (PST), the order will ship that day. If an order is paid for after then the order will ship the following day.
"Fast delivery, came next day."
"Great buying experience! A++ seller. Fast shipping."
"Stevens Wholesale has great prices and super fast shipping!!!"
"Lost my original Joyetech charger. This was the best price for shipping and fast delivery time. Thanks!"
All U.S. orders are shipped First Class if weight of the order is below 13 ounces. All orders over 13 ounces ship USPS PRIORITY mail for a flat rate of $7.00. If you weight is under 13 ounces you may still choose the option of USPS PRIORITY mail. Shipping is based on weight. 0 to 1.9 ounces is $2.99, 2 to 3.9 ounces is $3.99, 4 to 7.99 ounces is $4.99, 8 to 12.99 ounces is $5.99. Over 13 ounces is 7.00 flat rate USPS PRIORITY mail. Over 16 ounces is 11.00 Medium USPS PRIORITY
All U.S. orders include free USPS tracking. Customer notification emails are sent when order is received, payment is received and order is shipped (99% of the time it takes less than a day). Stevenswholesale.com is not responsible for any packages that are lost, stolen or delayed by the postal service.
NOTE: Stevenswholesale.com ships ALL packages via USPS with Tracking Numbers, therefore, Stevenswholesale.com cannot offer any guarantee of delivery or accept any liability for lost orders if the tracking number state's the package has been delivered. All delivery issues should be addressed with your local post office.
Stevenswholesale.com is an honest business that provides the highest quality electronic cigarette and eliquid products, lowest prices, exceptional customer service and same day shipping. We pack your package the same way Steven would want his order to be packaged.
In the event you provided Stevenswholesale.com with the wrong shipping address and your package is returned, you will be responsible for any shipping charges associated with the re-shipping the item(s). This applies to all orders.
All Steven's customers are sent shipping confirmation to the email address on the store account with the tracking number of the package. The customer is responsible for tracking their package. This is one of the ways Stevenswholesale.com keeps your costs low. Thank you for your support and understanding.